FREE EXPRESS SHIPPING OVER $150 USE CODE 'FREESHIP" AT CHECKOUT

FAQs

Order Issues

Unfortunately once an order is placed we're unable to cancel the order. when you recieve the order you're welcome to make a return with us, as long as your items meet our returns criteria.

If you have double checked your order cofirmation email, and received the wrong item/size, please reach out to us here.

include your issue and your order number.

We are so sorry to hear this!

To get this resolved as quickly as possible please contact us here.

Please make sure you have your order number, email address, and your preferred outcome handy so we can come to a quick resolution.

Once an order is placed we're likely unable to cancel or make any changes to the order. 

Please contact us straight away via this form or this phone number (only within business hours) to see if your order has been processed, if not we MAY be able to help. 

When you receive the order you're welcome to make a return with us, as long as your items meet our returns criteria.

Delivery

We offer Auspost Standard Shipping and Express Shipping.

We also offer free local in-store pickup. In-store info here.

Currently we are only offering DOMESTIC delivery within Australia. Sorry for any inconveniences, we are hoping to ship international soon!

- Standard Shipping: AU$8.95

- Express Shipping AU$11.95

Free Express Shipping when you spend over AU$150.00, just use code 'FREESHIP' at checkout!!!

We aim to have all orders shipped the same day  if placed before 12pm AEST (or next business day) excluding public holidays*.

Standard Shipping

Within NSW -

- Metro: up to 2 business days.

- Country: up to 5 business days.

Sending interstate - 

- Metro: up to 3-6 business days depending on lodgement and destination points.

- Country: can take more than 6 business days.

Express Shipping

- Next business day delivery within the Express Post Network.

*Public Holidays in which we do not ship; New Year's Day (1/1), Aus Day (27/1), Easter Weekend, Anzac Day (25/4) Queen's Birthday (8/6), Christmas day & Boxing Day (25-26/12).

Yes, you should receive an email from Australia Post when they have processed your order, with a tracking number and/or tracking link.

If you have your tracking number you can track your order here.

If you run into any trouble feel free to contact us here! please include your order number, thank you. 

Has my order been delivered?

You will be able to find the delivery details of your order in the email sent by us or Australia Post when your order was dispatched. If you cannot find this information or run into any other troubles feel free to contact us here

If your order has been delivered to your address but you are unable to find it please check your surrounding areas for the order to see if the driver might have put it in a safe place where it's not visible from the street. 

You do not need to sign for your  deliveries from Late September as we do not offer signature upon delivery for item/s shipped from us. 

I think my order is lost-

Please contact us as soon as possible so we can help you lodge an investigation to find out what has happened.

Yes! only within Australia.

If for some reason you need too change the address you submitted for delivery, please contact us straight away (if within business hours please try to call us here).

Once an order has been placed in our system you cannot change the address. However there is a small window from the time you place the order to the point it is ready to be shipped out that we can try and update the address for you.

Returns & Refunds

If you wish to return any items please get in contact with us here.

Please provide your order number, and the item/s you are returning (if there was more than one item in your order).

Your return must be lodged or initiated within 30 days of receiving your items.

Items returned must be unworn and in the condition you received them in. 

Any items returned without a tag, in poor condition or not intitiated within the 30 day time frame are not eligible for a refund.

You will receive a refund in the form of a store credit.

it may take up to 10 days when we receive your items back to process them and refund you, look out for updates in your inbox!

Our Store

We are located at the foot of the beautiful Blue Mountains, in Glenbrook. Just an hours drive from Sydney.

We would loved for you to come in for a visit!

You can find more in-store information here.

Yes!

Instagram: @late.september

Facebook: @LateSeptember1

Product and Stock info

We don't regularly restock our items at this stage. However, if you have any questions or inquiries about a particular item feel free to get in contact with us to see if we can be of help!

Please check out our size guide!

Gift Cards

Click here to purchase a gift card.

When you fulfill an order with a gift card, you should an email that contains a unique gift card code that they can use at checkout to redeem its value.

It is then up to you to forward the gift card to the recipient via email.

Gift Cards do not work through third party payment providers ie. Paypal etc.

If you have any issues in doing this feel free to contact us

It's really easy!

The email you receive your Gift Card in contains a unique code. Make sure not to give this code to anyone!

Copy that code into the discounts box at checkout.

Yes, provided there is still a balance remaining on the card.

Yes. A customer can redeem another gift card during checkout.

Customers can't check their own gift card balance, but we can check the balance and send you the information. 

Please contact us here.

No, you can't use a gift card to buy another gift card.

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Discount codes cannot be applied to gift cards. 

Yes, gift cards are a form of payment.

If you are having any issues finding your Gift Card and have checked your email inbox pease contact us here.